Deliveries and Orders
Order request. By placing an order on this site, you are making a purchase offer for the selected products, according to the General Terms of Sale. Azdrinks provides its items within the limits of available stock. Accessing www.azdrinks.com implies knowledge of the terms of use, as well as the policies applicable to the content and services.
Processing and confirmation. After payment confirmation, the order enters processing. In case of stock shortages, we will contact you to propose alternatives, adjust quantities, or proceed with a refund for the unavailable item(s).
Estimated delivery times. Deliveries take place on business days. Under normal conditions, the estimated time is 2–3 business days for Mainland Portugal, 3–5 business days for Autonomous Regions, about 5–7 business days in Europe, and 7–10 business days for the rest of the world, counted from order receipt. Times may vary due to factors beyond Azdrinks’ control, including high demand periods, weather conditions, or logistical constraints.
Import restrictions and taxes. Azdrinks generally checks known restrictions for shipping alcoholic beverages. However, the final responsibility for verifying local restrictions, licenses, taxes, and import duties lies with the customer. If the order is returned due to customs issues or non-payment of fees at the destination, only the value of the merchandise returned in good condition will be refunded, minus applicable shipping costs.
Shipping costs. Shipping fees are calculated at checkout based on weight/volume, destination, and selected service. Promotional shipping campaigns may be available for a limited time and will be clearly indicated when applicable.
Packing and preservation. Bottles are packed appropriately for transport with reinforced protection. We store products under temperature and humidity control to preserve their quality until shipment.
Tracking and delivery. Whenever available, we will send tracking information after shipment. Please ensure the address and contact details provided are correct and that someone is available to receive the order during the expected delivery period. Redeliveries or address changes may incur additional costs charged by the carrier.
Receipt and inspection. Upon delivery, check the external condition of the packages. If you notice visible damage, record it on the carrier’s delivery note and photograph the package and product(s). Any issues should be reported to Azdrinks as soon as possible, attaching the order number and photographic evidence. Delivery of alcoholic beverages requires the signature of an adult of legal drinking age 18/21 years.
Incorrect data or failure to receive. Orders returned due to incorrect address, unreachable contacts, or prolonged absence at the delivery location may be reshipped after settling the costs of the new shipment.
Contact. For questions about delivery times, shipping fees, shipment status, or help with your order, contact us via email at orders@azdrinks.com or use our contact form.
⚠️ Sale prohibited to minors under 18. Drink responsibly.
Last update: February 2026.